Qube Migration — UAT Round 1

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SR (7) CB (13) TM (11) CAS (5) CF (1)

SR — Resident / Site dashboard · SR - Hydra Testing - 15.06.26.docx

1 Add charge: cost code 209 (debt referral fee) not available on resident dashboard ▶

Resident dashboard – add charge – 209 cost code not available (debt referral fee)

2 Raising a support ticket — usual categories missing ▶

Raising Support Ticket on resident dashboard – usual categories missing:

3 Ticket raised doesn't appear on the resident dashboard ▶

When ticket raised, does not show on resident dashboard.

4 Can't edit/add bank account details on the site dashboard ▶

Cannot edit/add bank account details on site dashboard:

5 Approving a budget resets to Home and the approval isn't saved ▶

Approve budget, resets to Home Screen and budget not approved.

6 Finance → Ground Rent throws an error ▶

Finance – Ground Rent – error

7 Site settings: Debt Collection Solicitor not defaulting to 1846 ▶

Site settings – Debt Collection Solicitor, not defaulting to 1846:

CB — BOSS Testing · BOSS - Testing - CB 15.06.26.docx

1 PM names imported as initials — will full names be imported? ▶

Will full names be imported rather than initials?

2 Freehold houses with no landlord still require a landlord (mgmt company) entered ▶

Even though some sites don’t have landlords as freehold houses, we still have to enter something as landlord, and this is normally the management company name (below is a screenshot for 90470):

As an example, see below screenshot for Warwick site 19984:

3 Blocks not imported (breaks mail merges); adding a block to 90470 errors ▶

Blocks information has not been entered which means we won’t be able to send mail merges via BOSS:

An example of what blocks should look like:

I tried to add blocks to 90470 but receive an error message:

4 Can't test letters — no signatures uploaded ▶

I haven’t been able to test whether letters can be sent because no signatures have been uploaded.

5 Can't open/assign a ticket to a PM sub-team (only whole teams) ▶

Unable to open a new ticket to a part of the property management team but can open a ticket to a team.

When a ticket is opened to a team, not able to then assign it to a member of the property management team but can assign ticket to Credit Control and then Suzanne, for example.

6 Customer support teams not set up ▶

Customer support teams have not been set up.

An example:

7 Acquisition details missing ▶

Acquisition details missing:

8 No insurance / utility / rent charge sites — is this correct? ▶

There are no insurance sites, utility sites, and rent charge sites – is this correct?

9 11 no-longer-managed sites imported (note) ▶

11 x sites no longer managed have been added – just making a note.

10 Every management company imported as a client (should be freeholders only) ▶

It looks like every management company has been added as a client:

We don’t add every management company as a client and the only clients added are freeholders, for example, Pier Management.

11 Anthem contractors don't list the services they provide 💬 1 ✓ Resolved ▶

Suppliers tab – Anthem contractors – does not list the services they provide:

For example:

Anonymous · 19 Jun 2026, 12:28

Dan says this will be resolved in due course

12 Aged debtors report shows £550 unsettled vs £250 actual balance ▶

I ran an ‘aged debtors report’ for 90470 and it shows that 90470-0001 has an unsettled debt balance of £550.00 but the balance on the account is £250.00 – as I had added a charge of £250.00 as part of my testing:

When I run just a ‘debtors report’ it does show the correct balance of £250.00.

13 No project statuses available — can't open a project ▶

No project statuses available so will not let me open a project.

TM — BOSS Testing · BOSS - Testing - TM - 15.06.26.docx

1 Sites show only Available Funds — no Main/Reserve account balances ▶

Unaware if this is due to Metro Switch but no sites are displaying funds for Main Account or Reserve Account. Only Available Funds.

2 No sort codes / account numbers on each site's dashboard ▶

May also be due to Metro switch and/ or bank accounts not yet being set up but there are no Sort Codes or Account Numbers on the dashboard for each site.

3 536 sites have 'ANON-TOWN' as their location ▶

536 Sites have ‘ANON-TOWN’ as their location. I’m unsure if we have a company naming format for this column as my own Portfolio’s sites are named randomly in this regard. I would say that the site’s County or local town/city would fit quite well for this.

4 4,651 suppliers have test.email@example.com as order/accounts email ▶

4651 of the suppliers (assume these are all Anthem Suppliers) have test.email@example.com as their Order and Accounts Email Address. Only 3234 of these are approved so the remainder could be irrelevant.

5 Almost all Anthem sites given 'WARWICK' brand — none LITE/ASSIST 💬 1 ▶

All Anthem sites bar 2 (Who are marked as LITE) appear to be allocated the ‘WARWICK’ brand, none have been allocated LITE, ASSIST etc.

Anonymous · 19 Jun 2026, 12:29

Everything should be 'WARWICK'

6 All approved suppliers have the same postcode (EC2A4AP) ▶

All approved Suppliers on this side of BOSS have EC2A4AP as their Postcode.

7 General letters can't be issued — no signature files 💬 1 ✓ Resolved ▶

General Letters unable to be issued as no signature files have been added to allow completion of merge.

Anonymous · 19 Jun 2026, 12:29

This will be dealt with manually post completion

8 Usernames / signature names are initials, not full names ▶

Lots of the user names/ signature names are simply initials and not full names, this is probably related to the previously mentioned PM Names showing as initials.

9 H&S tab active on these sites — can it be removed to avoid duplication? ▶

Health & Safety Tab is active on these sites and showing items, it there a possibility to remove it for these new units as it would only create duplication and unnecessary notifications for the Anthem PMs?

10 All sites show the same duplicated Ground Rent Demand ▶

All site appear to have the same duplicated Ground Rent Demand in their ‘Ground Rent Demand’ tab.

11 All client services ticked as supplied internally on every site ▶

All client services appear to be to be ticked as being supplied internally on every site.

CAS — Supplier / Anthem testing · Anthem Testing 15.06.2026 CAS & CF.docx

1 878 suppliers marked Anthem 'Yes' but not approved; no approved supplier has the Anthem tick ▶

878 suppliers marked as Anthem “Yes” but not approved. No approved suppliers also had the “Anthem” tick against it.

2 Supplier approval: 6343 failed with an error (6272 & 6286 OK) ▶

SUPPLIER APPROVAL - Approved 6272 (no services) and 6286 (services listed) and 6343. 6343 failed with the below error.

3 Edit supplier: error adding services/missing info to an unapproved supplier — won't update ▶

EDIT SUPPLIER - When trying to add services and missing information from unapproved supplier, error message was shown and would not update.

4 Works orders can be raised for supplier 6272 despite no services listed ▶

WORKS ORDERS – Supplier 6272 has no services listed but can still raise works orders once an approved supplier. Unsure if this is expected behaviour.

5 Supplier portal login error for a supplier with works orders ▶

SUPPLIER PORTAL – As works orders have been created for this supplier, they should be able to login to the portal. This error was presented. Unsure if this is expected as staging details or if this is a notable error.

CF — Client Finance testing · Anthem Testing 15.06.2026 CAS & CF.docx

1 Adding new bank accounts — all OK (no issue) ▶

Adding new bank accounts – All ok.